Returns and Exchanges

We want you to be happy with your purchase, so we accept returns and exchanges.

You may:

• Return an item in exchange for a different size
• Return an item for a refund or store credit
• Return a faulty item for a replacement or refund

Please note:

• Change of mind refunds or exchanges are within 30 days of purchase.
• Items need to be unused, with original tags still attached, so they can be resold.
• If you are returning apparel that does not fit, remove all pet hair first. We may charge a cleaning fee if it is not resale-ready.
• Return shipping is at your expense. If you mark the parcel Return to Sender, Australia Post charges us a fee and that cost is passed on to you.
• For exchanges, we cannot guarantee the size you want will be in stock. We will check stock when the return arrives and let you know.

Start a return

Have your order number (on your confirmation email) and the email address used to place the order. Then start the process at our returns and exchanges centre.

Questions: returns@peticular.com.au.

Policy

Refunds and exchanges are offered within 30 days of purchase. After that we cannot offer a refund or exchange. The item must be unused and in the same condition you received it, with tags attached if it had them. We also need a receipt or proof of purchase.

Exchanges

Note the size you want in your returns request. When the item is back with us we will confirm stock and email any changeover costs. Once paid, we send the exchange out.

Refunds

When your return is received and inspected we email you. If approved, a credit goes back to your original payment method within 5 business days, with a confirmation email.

Buy now, pay later

Peticular pays fees to payment providers at purchase. Afterpay, Laybuy and Zip do not pass a fee refund back to us when we refund you. Refunds paid with Afterpay, Laybuy or Zip may attract a 6% restocking fee. If an unshipped order paid that way is cancelled, the refund is the amount paid minus the fee charged to us.

Late or missing refunds

Check your bank first, then your card issuer. If it still has not landed, email returns@peticular.com.au.

Sale items

Only regular priced items may be exchanged or refunded. Sale items cannot be exchanged or refunded.

Shipping costs

You pay to send the item back. Outbound shipping you paid is not refunded and is deducted from a refund. If you had free shipping and return the whole order, the postage we paid is deducted from the refund.

If you are returning an item over $75, use a trackable service or insurance. We do not guarantee we will receive an untracked return.

For change of mind or size exchanges, you also pay the postage to send the exchange back to you: $8.95 Standard Post or $11.95 Express Post.